Tesla

Three Years in My Model S (12,807)

June 13, 2016 marks the third anniversary of owning and driving a Model S from Tesla. I picked it up on a warm, bright afternoon in 2013 from the Grand avenue showroom in Chicago. I boarded a commuter train close to my North Shore suburban home just before noon and pulled into Union Station less than an hour later. Yes, I took a day off work. A short cab ride put me at the glass front door of the Tesla facility.

I was beyond excited, but also a little apprehensive. I was about to transition from the familiar internal combustion vehicles into a vastly different world of transportation. Was I making a mistake? What if it would be a bust in a year, or even less? Man, that’s a lot of money for a car. A tiny voice in compartment deep inside my brain said, “leave now.” I didn’t.

Almost everything about buying, owning and driving a car from Tesla is vastly different from any other car experience I have ever had. The entire buying process was done online, including selecting options, placing the down payment and electronically reviewing and signing all the necessary documents.

Ok. The transaction details are all complete. All that’s left is to drive away. And drive away I did.

Let’s just say that there is nothing like driving a Model S. I bought the 12,807th Model S off the Fremont, California assembly line. Because I was early on I got some things included that are now options; premium lighting, headliner fabric for starters. My dash has the wood grain going vertical. Soon after they changed it to horizontal. Small items for sure, but still, my Model S stands out.

No I don’t have summon or autonomous driving. I really don’t care. I do wish I had 4-wheel drive, but I’m doing fine, even in the Chicago winters.

Gas stations, oil changes, maintenance and worry are not in my vocabulary, having been replaced with miles of smiles.

 

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Two Years in My Model S

Model S Landscape

June 14 marks the day I picked-up my Model S in 2013. People often ask me if I still like the car? Have I had any problems? Would I buy another one?

Yes, I still love my car. Everyday it is a joy to drive for all the reasons that have been expounded thousands of times over by Model S owners like me. The item that was somewhat concerning to me prior to owning one was the battery, or batteries in this case. Would it keep taking a charge quickly? Would it lose power or discharge faster over time? I have noticed nothing that would lead me believe that there has been any degradation in the battery at all.

My car charges as fast as it every has, and I’ve charged it almost every day since I drove it home. It carries me reliably along the displayed range of miles and the acceleration still produces that wide Tesla grin. In short it has exceeded by durability test, at least so far.

I do find it to be a big car and the turning radius is wide, which means you have to be careful in narrow parking ramps or in tight traffic spots. And no you can’t really have the same kind of fun if you wish to take a road trip, despite all those Superchargers and the recent installation of range anxiety features now built into to the software. But I’m a careful driver and I tend to get on a commercial jet liner for my trips, so I didn’t buy the Supercharger option.

On the service side, here’s what I’ve had done.

  • The windshield washer jets that squirt solvent on the windshield were aligned too low, not allowing the wipers to do a thorough job of cleaning. I took it into the Highland Park service center and they made an adjustment that fixed the problem. They also performed some minor service bulletin work related to minor creaking here and there. No charge.
  • One day I returned home from work and plugged in car. There are lights that display around the car charging input plug to tell you the mode of the charge. Blue means preparing for charge, green means it’s charging normally and amber means there is a problem and the car is not charging. No matter how often I plugged and unplugged the cord or wiggled it around when in, the amber light would not go away. They sent a technician to my home the next morning who determined that I had a faulty power cord. He replaced it and I’ve had no problem since then. No charge.
  • Chicago winters are harsh. Cold, ice and snow are frequent, so having a good windshield defroster is critical. I found the Model S was not doing a good job at diffusing the heat evenly across the width of the front glass. Same service center swapped out the deflector on the dash with one that had a different vent pattern. Problem solved, no charge.
  • Lastly, I have heard that paying attention to tire rotation is important on the Model S. When I reached 6,000 miles I called the service center. They came to my place of work, picked-up the car, performed the rotation, cleaned the car and returned it before my work day was over. Again no charge.

That’s the extent of my need for service. No cash outlay and no inconvenience. They either came to me or I went in when it fit my schedule.

Model S 2

The Tesla Model S is not for everyone, but it is for me. If fits my aesthetic, my love of technology and design. It also feels good to support a company trying to do something completely different from everyone else in the car industry. Detroit, et. al. have no doubt been building tech into their cars for a while, but they user interface is a mess. They will learn from Tesla and improve their cars, not because they fear Tesla, but because they will realize that they can do better.

Is the Tesla P985 D Worth the Extra Cash?

The Need for Speed

Ever since the announcement of the P85D last year, I have been bombarded with questions? Is it really that much faster? Will the autopilot work? Is it worth the extra money?

In December I had a chance to ride (not drive) in a P85D at a special event held in the Tesla Highland Park Service Center. It was a very nice event. Hors d’oeuvres wine and craft beer was available as well as four P85 D’s constantly going for test rides.

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I really love the Highland Park facility. They continually make updates to the building inside and out and the people who work there are super nice. I’ve gotten to know them pretty well over the last 19 months as I stop in for events or to simply chat. But back to the topic.

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I got into the front passenger seat and Dave, my driver, pointed to the settings on the screen and asked, “Do you want sport acceleration or insane?” Really? You’re asking me that question? Okay, how about insane.

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Dave smiled. It was one of those smiles you get when you’ve asked for something without knowing what you’ve asked for and the result will not be what you imagine, at all. He navigated to the on ramp, slowed to a stop and then pressed the accelerator all the way to the floor.

Insane is a very good description. I wouldn’t call it acceleration. It’s more like escape velocity. You are pressed back against the seat and your stomach rises up into your throat. Telephone poles go by like they were part of a picket fence. It is truly a feeling of an “other world” car. My first reaction was wow, my second was, I could really get into trouble with this car.

A Short Test Drive in a P85D. Yes it does bring a tear to your eye.

Of course one can almost never use this type of power because we drive on roads where mere mortal cars roam and of course those pesky rules of the road. If having it for bragging rights is what you’re after, then you will always win that bar bet.

The autopilot sensors were working, reading and displaying the speed limit signs on the center console; as if that mattered. The firmware for autopilot was not yet ready for production, so no deal on seeing how that worked.

One of the most attractive things about the D announcement for me was the 4 wheel drive feature. I’m doing fine in the snow here, but all wheel drive would be a much more useful add on for me and many others as well I’m guessing. When Tesla announce the D they updated their Design Studio section on their site and offered the 60kWh battery with a 4 wheel drive option for $4,000 more. If that was available when I ordered my in early 2013, I would have jumped at it. Soon after they pulled that option for the 60kWh and now offer it only on the 85kWh and PkWh models.

One other downside about the 4 wheel drive option is that it virtually eliminates the Frunk as a storage compartment. The new motor and all the technology and mechanics required to deliver it means you can probably put your brief case or backpack in the Frunk and that’s about all. I assume that will also be the deal when the Model X comes out with all wheel drive. No one will be popping out of the Frunk on any demonstrations on cars with this options.

For me, I can’t justify the extra money for a D. Tesla rates the D with a 253 mile battery range and the 85 at 270 miles. Early reports indicated that the D would be able to make adjustments in how the battery powers the car, and actually deliver more miles. This doesn’t seem to be the supported very strongly based on how Tesla specs out the cars. I would rather have more range with 4 wheel drive as a close second.

It’s so hard to answer a question like “Is it worth it?” It’s always a personal choice. If it’s important to have speed and acceleration and you have the means, then go for it. It also might just might put some 85kWh and P85’s on the used market sooner, allowing new buyers to enjoy the experience.

Cold Weather Driving in my Model S: Year 2

My Tesla Model S Laughs in the Face of Winter

This is the second winter driving in my Model S. The last Chicago winter was the worst one in 40 years. I posted my experience last year about this time. Now for the follow-up.

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November was unseasonably cold, but December was actually quite nice. A number of 40 and 50 degree temps right up until the end of the year. We’re now in early January and the cold has hit us squarely between the eyes. Single digit temps during the day and sub-zero at night for the last week. Snow has not been much of an issue, but I’m sure it’s coming.

So, how does it feel moving into winter number two? Am I dissuaded from owning my Model S? Fine questions indeed.

Clearly one must adapt driving habits in the winter, but that’s true of any car. You don’t let your gas tank get too low in cold weather, so likewise, in a Model S, you watch the battery range much closer and take steps to reduce risk.

My Kw/ml average exceed 820 this week. That’s well above the 300 I get during the other 9 months of the year and a little higher than I saw in last year’s Vortex weather. Since my daily commute is short this additional energy usage doesn’t impact me in the least.

With my iPhone app I can start the heater of my car and warm up the cabin to a toasty 70° before I arrive at my car which I park in an open concrete parking structure. No issues with the door handle operation, any of the software processing or electronics.

As far as driving snow, I continue to disable the regenerative braking feature which helps when the roads have yet to be plowed or I’m in a public parking lot. As with any car the best advice is slow down and be vigilant.

Drive on.

 

Falling Gas Prices: Will This Impact Tesla’s Plans?

Who would have thought that the Organization of the Petroleum Exporting Companies (OPEC) would suddenly become so irrelevant? This powerful group controlled the production and price of a barrel of oil for decades and as you can see by the chart below they are under enormous economic pressure as well as, for the first time, significant competition for production.

Oil Price Chart 2

The United States, once so oil-dependent, is now emerging as one of the top producers of crude oil in the world. The price of a barrel of oil has fallen over half since July. As a result we have falling gas prices, which for most people is good news. Many of us are dependent on our cars to get us to work, school, run necessary errands, even take vacations. Gas has been a significant line item in the household budget. It’s now taking less of a bite out of that take home paycheck.

One of the big attractions of an electric vehicle is the owner never needs to buy gas. It was indeed a big factor in my total cost of ownership spreadsheet analysis when I decided to purchase my Model S. So how will what we might call “cheap gas” impact Tesla’s plans and how do I feel about that as a Tesla owner?

Tesla is more interested in eliminating carbon emissions, not necessarily saving people money at the pump. Their mission statement includes the following.

Our goal when we created Tesla a decade ago was the same as it is today: to accelerate the advent of sustainable transport by bringing compelling mass market electric cars to market as soon as possible.

Current Model S buyers are not cash constrained and don’t watch the pump price as they drive their current cars. The Tesla Model S and others on the drawing board is about a completely reimagined version of the automobile. Disruption of the old guard of car manufacturing and built in Silicon Valley.

Clearly the Tesla Model S and the forthcoming Model X will only attract high end buyers. The success of these cars as well as the Gigafactory which will mass produce batteries at a much lower cost, are required before the Model 3 can become a reality. The Model 3 will be much more affordable and, if successful and in the target price zone car-buyers need, it will be the game-changer needed to propel electric vehicle adoption.

Tesla’s work means they are light years ahead of any typical gas car manufacturer when it comes to EV’s. No internal combustion car company could make the Tesla. It’s much harder to change than it is to start from scratch when it comes to innovation. That’s why Sears could never have become Amazon. They are simply not even on the same planet. The Tesla car is a design marvel and great design always wins. Think Apple over Microsoft.

History has shown that when consumers can save at the pump they don’t automatically spend the difference somewhere else. It’s also important to remember that despite less money being spent on fuel, the cost of maintenance, both economic and in time remains unchanged. EV’s require little to no service.

This change in gas price is so dramatic that I believe consumers who are right now looking at their 2015 budgets, might just entertain the concept of holding off to the side a fund for the Model 3.

Do lower gas prices make my economic analysis less compelling today than when I did it two years ago? No question about it. But my buyer’s remorse matches my emissions output; zero.

 

Car Dealers Should Fear the Tesla Model

I’ve written at length about the American Automobile Dealers Association’s displeasure with Tesla’s business model of selling direct to consumers on a dedicated page on my blog. At this point the reasons for the fight are old news just like the dealer network and way of doing business is from a long-gone era. The dealers are tone deaf to the way consumers shop for and ultimately purchase products. The dealers have a number of stated reasons that Tesla should not be allowed to sell their cars. These are the ones most often stated.

Consumers Won’t get the Best Price

Tim Doran, president of the Ohio Automobile Dealers Association recently said, “If you have a manufacturer that is selling vehicles direct to the public and they are the only source for that particular vehicle, there is no competition for the price.”*

As a sound byte that seems logical. We know from experience that single providers veer away from consumer good and toward corporate profits. However, that happens even when there are multiple makers and suppliers of products and services. For years we only had one telephone company. If you wanted dial tone there was only one place to go, Ma Bell. The Bell System monopoly was broken up by federal mandate in 1982 as part of a consent decree. Certainly it opened up competition by MCI and Sprint for long distance service and eventually to the cellular phone network. It accomplished the goal of offering the consumer choice. Pricing is an altogether other thing. The plans that were made available were impossible for the average consumer to understand. Local rates, long distance rates and my favorite, local-long distance. Then there was the slamming. Calling a consumer and promising low cost phone service and then switching them whether they agreed or not. This strategy is a time-tested one. Offer non-customers a low rate for a fixed period of them them raise the price and they won’t even notice. Built-in price increases without having to publish the price.

Certainly there is an acquisition expense for the company that must be recovered as they calculate their lifetime customer value (LCV), but it lacks transparency and is full of unexpected surprises for the customer. A lower price up front always means it will be made up in some fashion over time. It requires consumers to put considerable effort in understanding the total cost of being a customer for that company and their product or service. Very few of us practice this economy.

Tesla is fully transparent. They don’t make or sell a car. I argue it’s not a car at all. It’s personal transportation. The likes of which has never been seen before. Tesla doesn’t tell consumers they are the lowest cost provider. All options and pricing are right up there on their web site for anyone to see. Configure your Model S and you know exactly how much it will cost when you pick it up. Here’s the real difference. The pricing on car manufacture’s sites have almost no connection with what you will pay when you finally cut your deal. Missing from the car builders’s sites are all the things that dealers will try to sell you and charge you for over time. And it’s estimated that dealers add up to $1,500 to the cost of a vehicle.

My suspicion is the real reason dealers don’t like Tesla is they make a transportation choice that they are unable to compete with. There is very little difference between most internal combustion engine (ICE) cars. Certainly they have varied feature options, designs, technology, etc., but the concept is the same. Thousands of moving parts, burn fossil fuel and carve out your time and money to keep it on the road each year. Dealers have to create promotions and gimmicks to get attention because shopping at Ford is no different than shopping at Chevrolet or Toyota or Honda. It comes down to which car fits your driving preferences and fits within your lifestyle. Not only is the shopping no different, the driving isn’t either.

Dealers are dealers and the experience is essentially the same. Saturn made a run at breaking that paradigm with their fixed price, no negotiation approach. It was groundbreaking and in some ways it worked.

The Model S is an entirely new approach to what goes into a car. That means first cycle technology which always costs a bit more at first but will get better and chapter over time. Trying to win on price is largely for commodity items, like milk and gas-powered cars.

Safety Will Be Compromised

Another item cited as a reason to continue the ban on direct sales of cars to consumers is safety. I’ve read numerous news reports and claims by car dealers that say they make cars safer for consumers. So let’s look at the stats. 22 million cars were recalled in 2013. GM alone has recalled 30 million in 2014. In General Motor’s case the recalls represent a shift toward a more accountable culture. Decades of covering up problems in the name of profit are perhaps seeing at least a peak of sunlight these days, but not without federal action.

My question to the dealers would be, what action did you take to demand safer cars? When Toyota had their unexpected acceleration issue, did you threaten to stop your orders until it was fixed? When customers flocked to your service bays did you band together with your fellow dealers and forcefully demand more facts and change? I’ve not read anything even close to that.

Recall service is paid for by the manufacturer, which means dealers can make money on them. I’m not suggesting dealers want to see people hurt or killed, but for minor things that are not mission critical to safety, they probably don’t mind much. In fact they have changed the word recall to “product update.” When I bought an ICE car for my wife in January of this year, not a word was uttered about safety or taking me through the history of recalls and what was being done to ensure that was a thing of the past.

All Car Manufacturers will Start Selling Direct

Of all the reasons offered up, this one strikes me as the most lame. GM has so many self-made distractions these days, figuring out how to sell direct cannot possibly be high on their radar. First of all having a dealership is only mildly about selling cars, it’s really about selling service. It’s a system designed for customers to come back again and again to open their wallet to “maintain their vehicle in top working condition.” Why would Toyota or Honda or Ford even want to scale up for that? Perhaps I’m wrong and of course I don’t know the P&L implications, but this would likely require a huge investment.

Please remember ICE car makers build ICE cars. Tesla makes electric cars. They are on different planets. The Model S does not require anywhere near the service level that ICE cars require. Imaging having an ICE car and realizing that the only thing you had to remember to do was put gas in it and maybe replace the tires? No oil changes, tune-ups, timing belt replacements, transmission service, et… How many more new ICE cars would be purchased if that was true?

What you Don’t Have to Worry About with a Model S

Mr. Doran concedes that the Model S is “a pretty nice car,” but he says he wouldn’t buy one because there isn’t enough of an infrastructure for parts and service. So let’s make a list of some of the parts you find on an ICE car that you don’t have to worry about with a Model S because it doesn’t need them.*

Parts List

I can see how Mr. Doran is so concerned about needing easy and fast access to parts. With so many of them and that display of a lack of confidence in their reliability, he needs peace of mind. As far as “infrastructure” is concerned, the only one really needed is electricity which is already in ample supply across the country. Charging stations are numerous. ChargePoint, the service I use frequently has over 18,000 stations in the United States. As a quick comparison, there are 14,000 McDonald’s restaurants.

Let’s compare the power plants of an ICE car engine and a Tesla Model S motor.

Engine comparison

Tesla uses a brushless AC induction motor consisting of a rotor and a stator. The only points of contact in the motor are the bearings. It puts out 290 kilowatts and delivers 100% instant torque at any speed and does it using a single gear; drive.

Software as a Service

Tesla is a Silicon Valley company. True, there are issues with how these guys behave these days, but what you get is an entirely new experience and level of performance. When the first iPhone was released in 2007, it was either $499 or $599. Who would ever think that spending that much on a cell phone made any sense? After all, you got your new cell phone free from your provider (after signing a new subsidized 2 year contract of course). Apple sold 6.1 million of their first generation iphones in the first five quarters. It was groundbreaking.

Before I purchased my Model S I test drove a Mercedes Benz S Class. The salesman told me the navigation system was amazing and I could get map updates as well. I asked how that worked and he said I would schedule a service visit, bring in the car and they would update them for about $300. My Model S receives over the air updates and they push new versions of Google Maps to me free of charge. Another stark example why dealers don’t want Tesla’s model anywhere near them.

 

Ford was founded in 1903, General Motors in 1908, , Chrysler in 1925. Tesla was founded in 2003. They have taken the time to reimagine what transportation should be for consumers. Considered the environment while making them. Building in deep safety measures, and breaking the belief that along with car ownership comes the burden of parenting it with repeated maintenance and expense.

* Quote taken from The Columbus Post Dispatch, September 30, 2014

Tesla Service Provides a Best in Class Experience

 

Tesla-Highland-Park-Service-Area

Having hit 6,000 miles on my Model S it was time for a tire rotation. I called the Highland Park service center. The person who answered the phone said they were very busy and could they get back to me later on. Not long thereafter I received an email that offered me several dates available for the service request. I countered with a different date. The reply came quickly and indicated that day would be fine. They would valet my car to the service center, perform the tire rotation and return it to me.

From that initial phone call they captured my cell phone number and matched it to my information on file. They knew my home address and had already lined up potential service bulletins that might apply to my specific car.

Exactly at 8:30 am last Saturday, as promised, my doorbell rang. My car was driven away and I went on with some gardening chores I was looking forward to doing. About three hours later my iphone rang. They were all done and leaving the service center.

In less than twenty minutes my Model S entered my driveway and was driven directly into my garage, exactly where I park it. The gentleman who drove it emerged from the car, plugged it in and handed me the key.

The tire rotation had been performed along with a couple other minor updates. My Model S had been vacuumed and hand washed, including tire shine. All of this at NO charge.

I’ve had dozens, perhaps a hundred or more service experiences with other car makers. None of them, absolutely not one compared to the experience Tesla provided.

Tesla continues to get things right. They’re not perfect, but in ten short years they have an amazing product and it seems they have the energy and determination to keep advancing.